Frequently Asked Questions

CBS Medical Billing and Consulting Services LLC is your full-service partner, providing customized practice management and medical billing and compliance services that support your healthcare practice. Our successful support of a variety of sizes and types of medical practices, including those in the highly-regulated Orthotics and Prosthetics industry, is your assurance that CBS can solve your complicated medical billing and revenue cycle challenges, while stimulating and stabilizing your cash flow. Below you’ll find answers to some frequently asked questions.

What if I do not have my own medical billing software system?

CBS uses a web-based medical billing software system to manage all your billing needs.

Will CBS train my current staff?

Yes, a service we offer is training your staff on current collection and billing policies, in person or remotely.

Will CBS do my insurance verifications and authorization?

Yes. We are a full-service billing and collections firm, completely trained on all aspects of medical billing including authorizations and verifications. We will customize our services to meet your needs.

Can you work my outstanding Accounts Receivable?

Yes, we will analyze your accounts receivable report and get to work on collecting your money.

How will CBS access my practice's information to bill?

CBS is fluent in multiple software systems, however if you do not have a current software system, we will work with you to find one that works best for your practice.

Do you have contracts of your own?

CBS has no Medicare or private insurance contracts.

Do you assist with obtaining new contracts with insurance carriers?

Yes, we can help you apply for new contracts and manage your existing ones.

What is your success rate with prepayment audits?

For claims on which we have performed compliance scrubs, CBS has an outstanding 99% audit-pass rate.

What is your claims follow-up process?

CBS follows up on each claim every 15 days, until the claim is paid. This ensures that all your claims are in an active status.

What is CBS' average amount of days until first payment?

On average, our clients are receiving first payment within 15 days.

Stacy and her team at CBS Billing took on a formidable project that took us almost a year to work through. They were thorough, professional, knowledgeable, and extremely kind. They communicated clearly and met with us regularly, providing reports both scheduled and ad hoc. We would recommend them without reservation!

“CBS has been providing amazing billing services to our company that have exceeded our expectations. We highly recommend them for any of your P&O billing needs.”

Stefanie

“CBS has been an asset to our company! They are very knowledgeable and made our billing process so much easier.”

Lisa

“We met with the CBS staff at their Exeter, NH office. The team gave us some new industry insight and made several recommendations that were easy to implement and economical. At the conclusion of our meeting, Erin introduced us to rest of her staff at that location. Everyone was friendly and they seemed truly happy to be working there.”

Keith

“CBS is very knowledgeable and professional. I had the privilege of working with Ashley, Stacy and Erin. They work hard to scrub a claim and make sure it meets the criteria for medical necessity. They also have the experience to be capable of giving excellent recommendations for how to navigate denials.”

Brian

“I really enjoy using CBS for our Medical Billing with my company. The staff are very helpful. I know that Sydney works well with my front office staff and is able to answer their questions. I greatly appreciate the help and dedication from the staff at CBS Medical Billing to help our company continue to succeed. Thank you CBS for all your help!”

Mike

“Erin and Ashley have been great to work with. They are a part of our Premier family. Every time we talk with Erin she puts a smile on our face . We just love CBS and their staff. We would 110% recommend them.”

Jennifer

“We have been using CBS Billing for almost a year now, and I cannot express how thankful we are for their wonderful service. Since we opened our doors, they have been providing us with guidance and helping us grow every day. They answer all of our questions and they have managed our claims with timeliness, efficiency, and professionalism. Thank you for all you do for us on a daily basis, and for allowing us into your wonderful family.”

Zoe

“The quality and service we receive from CBS is amazing! Every step of the process is made easier because the CBS team is extremely knowledgeable, very attentive, and incredibly effective at solving any problems as they occur. Even better: they catch things BEFORE they become problems! Not only are they great at what they do and pay attention to detail every step along the way, they are also easily accessible–it feels as though they are in-house, rather than half a country away.”

Megan

“CBS has been wonderful to our company. Honestly, I don’t know how I have functioned this long without them. CBS has been an asset to my claims, and I can’t thank them enough for the they have done. I have so much gratitude for what CBS has done for us.”

Audrey

Frequently Asked Questions